FAQ

RETURNS
SHIPPING & BILLING

Q: Can I edit or modify my order once it has been submitted?
A: Once an order has been placed it is sent directly to our shipping team. We cannot add or remove items, change sizes, colors etc.

Q: Do you have a size chart?
A: Due to the nature of garment dying we do not provide a size chart. Our Customer Serve team can help you with any questions you may have about fit or the size of an item.

Q: Can I place my order over the phone?
A: Of course! Our customer service team is available Monday – Saturday from 11 – 7 and Sunday from 12 – 6pm. Please call 415.331.4581 ext to speak with someone.

Q: Can I place an order over the phone?
A: Absolutely, please call 415.331.4581 ext. Someone over the phone will be more than happy to help you locate your item.

Q: I did not receive an order confirmation for my order.
A: Please contact customer service at 415.331.4581 ext

RETURNS

Q: What is your return policy?
A: Full price merchandise can be returned for any reason within 10 days of delivery date. A store credit will be issued and can be redeemed either online or in person at CP Shades in Santa Monica. Items marked FINAL SALE cannot be returned at any time. Shipping and handling charges are non-refundable.

Q: How do I make a return?
A: To return an item to CP Shades, please obtain a Return Authorization (RA) from customer service or by logging onto your account at cpshades.com. All merchandise must be returned in its original form. Please allow 7 – 10 days for your return to be processed. Once completed, an email with a copy of your refund receipt will be sent to you.

Q: Can I exchange something online?
A: Cpshades.com does not offer the ability to make exchanges online or by mail. Please place a new order for the style you are interested in.

Q: I received a gift, can I exchange online?
A: Please contact customer service or a CP Shades boutique directly for assistance.

Q: Can I return sale merchandise?
A: Any sale merchandise with an additional discount applied and all sample/final sale merchandise is considered final sale. This merchandise cannot be returned or exchanged at any time for any reason.

SHIPPING & BILLING

Q: Do you ship Internationally?
A: At this time, CP Shades can only ship within the 50 United States.

Q: Do you ship to PO Boxes?
A: We can only ship to physical addresses.

Q: Do you deliver on weekends?
A: CP Shades ships using FedEx. If we are shipping to your business, your package will be delivered Monday – Friday. If we are shipping to your home, please indicate this when checking out. Home delivery from FedEx will be delivered Tuesday – Saturday.

Q: How long will it take for my order to ship?
A: Orders generally ship within 3 – 4 business days after the order has been placed. We do not ship on weekends or major holidays. Selecting expedited shipping method (FedEx overnight, 2nd day) will only change the amount of time in transit – these orders will still require 3 – 4 business days for processing.

Q: When will I know my order has shipped?
A: A FedEx tracking number will be emailed to the address on file once your order has shipped.

Q: Which forms of payment do you accept?
A: We accept the following major credit cards: Visa, Mastercard and American Express. We do not accept gift cards, internationally based credit cards, Pay Pal or Discover.

Q: Can I use a CP Shades gift card or store credit online?
A: At this time, CP Shades gift cards and store credits can only be used at our boutiques in person. They cannot be redeemed online.