FAQ

RETURNS
SHIPPING & BILLING

Q: How do I care for my CP Shades garments.
A: CP Shades garments are meant to be worn over and over again.  They are garment dyed which means they are all pre-shrunk.  CP Shades recommends machine washing separately with like colors in cool water.  Tumble dry low.  Do not iron.

Q: Can I edit or modify my order once it has been submitted?
A: Once an order has been placed it is sent directly to our shipping team. We cannot add or remove items, change sizes, colors etc.

Q: Do you have a size chart?
A: Due to the nature of garment dying we do not provide a size chart. Our Customer Service team can help you with any questions you may have about fit or the size of an item.  For help with sizing, email penelope@cpshades.com

Q: Can I place my order over the phone?
A: Please contact penelope@cpshades.com for assistance.

Q: Is there a phone number I can call for customer service or assistance.
A: Due to shelter-in-place mandate by the SF Government, the best way to get a hold of someone is to email penelope@cpshades.com.  Please ask for a callback and give us the best number to reach you and time to call between M-F 10am-5pm.

Q: I did not receive an order confirmation for my order.
A: Please email penelope@cpshades.com

RETURNS

Q: What is your return policy?
A: Full price merchandise can be returned for any reason within 10 days of delivery date.

CP Shades does not pay for return shipping.  We strongly encourage shipping returned items with traceable tracking .  

All merchandise must be returned in its original form.  Once items are received back and checked in, either a refund or a store credit will be issued.  Please present online receipt with merchandise at the time of the return.

Items marked SALE or FINAL SALE cannot be returned at any time for any reason.

All shipping and handling charges are non-refundable.

Q: How do I make a return?
A: To return an item to CP Shades, please obtain a Return Authorization (RA) from customer service by emailing penelope@cpshades.com. All merchandise must be returned in its original form. Please allow 7 – 10 days for your return to be processed. Once completed, an email with a copy of your refund receipt will be sent to you.

Q: Can I exchange something online?
A: Cpshades.com does not offer the ability to make exchanges online or by mail. Please place a new order for the style you are interested in.  Contact penelope@cpshades.com for any questions or concerns regarding exchanges

Q: I received a gift, can I exchange online?
A: Please contact customer service or a CP Shades boutique directly for assistance.

Q: Can I return sale merchandise?
A: All sale merchandise with an additional discount applied and all sample/final sale merchandise is considered final sale. This merchandise cannot be returned or exchanged at any time for any reason.

SHIPPING & BILLING

Q: Do you ship Internationally?
A: Via the online store, we can only ship domestically within the United States.  We are still working the kinks out on International shipping for online orders  so for now, when purchasing Internationally, please contact customers service by email at penelope@cpshades.com

Q: Do you ship to PO Boxes?
A: We can only ship to physical addresses.

Q: Do you deliver on weekends?
A: CP Shades ships using FedEx. If we are shipping to your business, your package will be delivered Monday – Friday. If we are shipping to your home, please indicate this when checking out. Home delivery from FedEx will be delivered Tuesday – Saturday.

Q: How long will it take for my order to ship?
A: Orders generally ship within 3 – 4 business days after the order has been placed.  Orders are processed in 24 – 48 hours from purchase.  We do not ship on weekends or major holidays. Selecting expedited shipping method (FedEx overnight, 2nd day) will only change the amount of time in transit – these orders will still require 2 – 4 business days for processing.

Q: When will I know my order has shipped?
A: A FedEx tracking number will be emailed to the address on file once your order has shipped.

Q: Which forms of payment do you accept?
A: All forms of payments via PayPal are accepted.

Q: Can I use a CP Shades gift card or store credit online?
A: At this time, CP Shades gift cards and store credits can only be used at our boutiques in person. They cannot be redeemed online.