FAQ

ORDERING

We do our best to ship all orders within 48 hours of receiving them (excluding weekends and holidays). 

Please note, if we're running any sales, processing times may increase.

Make sure that your order is shipping to a secure location, as once package has been delivered to the correct location we cannot be responsible for lost or stolen packages.

Q: Can I edit or modify my order once it has been submitted?

A: Once an order has been placed it is sent directly to our shipping team. We cannot add or remove items, change sizes, colors etc.

Q: Why didn't I receive an order notification?
A: Please email shop@cpshades.com for assistance.

 FIT & SIZE

Q: How do I care for my CP Shades garments?

A: CP Shades garments are meant to be worn over and over again.  They are garment dyed which means they are all pre-shrunk.  CP Shades recommends machine washing separately with like colors in cool water. Tumble dry low.  Do not iron.

Q: Do you have a size chart? 

A: Due to the nature of garment dying we do not provide a size chart. Our team can help you with any questions you may have about fit, fabric, and size of an item. For assistance please email penelope@cpshades.com or contact any of our Retail Stores by clicking here.

 RETURNS

Q: What is your Online Return Policy?
A: Product purchased online can be returned for any reason within 10 days of delivery date for a full refund. 

CP Shades does not pay for return shipping.  We strongly encourage shipping returned items with traceable tracking .  

All merchandise must be returned in its original form. Once items are received and checked in, a refund will be issued. Refunds could take up to 10 days to process.

Q: Can I return my online purchase to a CP Shades Retail Store?

A: Yes, full price product may be returned to one of our brick & mortar locations; however, we will only offer Store Credit or Exchange. 

Items marked SALE or FINAL SALE cannot be returned at any time for any reason.

Q: How do I make a return?
A: To return an item to CP Shades, please obtain a Return Authorization (RA) from customer service by emailing penelope@cpshades.com. All merchandise must be returned in its original form. 

Q: Can I exchange something online?
A: We do not offer the ability to make exchanges online. Please place a new order for the style you are interested in. 

Q: I received a gift, can I exchange online?
A: Please contact customer service or a CP Shades boutique directly for assistance.

SHIPPING & BILLING

Q: Do you ship to PO Boxes?
A: No, FedEx does not deliver to PO Boxes.

Q: Do you ship Internationally?
A: Yes, please contact one of our Retail Stores to place an order. We do not accept online International orders at this time, but we're working on it!

Q: When will I know my order has shipped?
A: You will receive a notification via the email you provided.

Q: Which forms of payment do you accept?
A: Credit Card, Paypal, Apple Pay, Google Pay, Shop Pay

Q: Can I use a CP Shades Gift Certificates or Store Credit online?
A: CP Shades Gift certificates and store credits can only be used at our boutiques in person.They cannot be redeemed online.