• Product purchased at full price.

• Items must be unwashed, unworn and free of perfume, smoke, pet hair or debris with the original tags attached.

• We accept returns within 10 days of the delivery date.

• Items must be dropped off with the shipping carrier within 14 days of initiating your return. If they are not returned within this window, the return shipping label will be invalidated and we will not be able to accept a return.

• All returns must be processed through our return portal.
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How do I make a return or exchange?

Submit your return through our returns center. 
Click here to start your return or exchange and follow the below directions:

• Enter your order number and email to start your return or exchange. 
• Please note that a $12 return shipping fee will be deducted from your refund for all returns. We do not charge any fees for exchanges or for returns for store credit/instant credit.
• Attach the return label provided to your package. If possible, use the original packaging from your order.
• Drop off items within 14 days of initiating a return/exchange to your nearest shipping carrier location.
• We issue a refund to original payment method upon delivery of the returned merchandise. We reserve the right to deny a refund if the merchandise does not meet return requirements. Instant credit and exchanges are available immediately upon approval.
• We only accept returns from purchases made on cpshades.com and cannot accept returns on any item purchase through other retailers. 

The item I received is damaged!

If you have received an item with a manufacturer defect, please reach out to us within 10 days of the delivered date so we can assist you further. Contact us here.

Price adjustments

We offer price adjustments on items purchased at full price that go on sale within 10 days of purchase. We do not offer price adjustments for items purchased on sale that go on further markdown.

What items are not returnable? 

• Items marked SALE or FINAL SALE cannot be returned at any time for any reason.

• Items that have been worn, laundered, or anything with evidence of perfume, smoke, pet hair or debris will not be accepted.

How soon will I get my refund?

We issue refunds upon delivery of the returned product. It may take up to 10 business days for your return to your payment account. We do not refund any shipping costs.

Can I exchange something I have purchased online?

We offer the ability to make free exchanges online. Please follow the steps in the return portal.

I have another question...

If you have any queries regarding return or refund, reach out to us here.